Dr. B. Vineth Bhandary started dentocare in October 1994 with a modest capital of Rs. 4 lakhs. Now dentacare can boast of one of the technically advanced clinics in India with an investment of over Rs. 30 lakshs.
From a humble beginnning to this stage was a long journey.
Dr. B. Vineth Bhandary believes and has the vision to make his clinic the best in India.
Practice Ideology and Philosophy
Dental care has shifted from urgent care to a matter of patient preference. In this environment, dentists must develop new skills to make their service a top priority for customers. An approach to building partnership with patient to help them achieve their dreams of looking and feeling good is presented in a friendly manner to our patients.
We have created an atmosphere in which patient can talk about their values and what is important to them, rather than assume the traditional role as an educator. We focus on big questions, such as "How would you like your smile to look in "20 years" or "why is it important to you to keep your own teeth?
The answers help to shape the patients dreams for their dental health and appearance.
Listening your way to case acceptance
Both the personnel and professional aspects of our lives are greatly affected by how well we listen. We believe effective communication is a vital component of a successful dental practice and so we like our patients to be verbal with us whether it is good or bad about our clinic.
We believe that patients will accept treatment not because they understand but because they believe they are understood.
Touch of affordable care and class
Care: The most highly rated factor for visiting a dentist time and again is as follows:
Care and attention
Pain control
Dentist put you at ease
Safety Conscious(Sterilization)
Explanation of treatment
All of the above factors reflects the dentists behaviour and personal skills in devoting time and attention to the patients.
Class: A touch of class is not only sought by patients they expect it.
Customer service refers to the design of system that creates an image for the practice, indentifying it as one that provides high quality care.
Our goal is to make patients feel better about themselves and perceive a high value for the service provided. Our value based customer services include evening telephone calls to patients who have undergone extensive treatments, small gifts for children visiting our practice, making appointments convenient for patients.
Most patients we beleive are paying not for the product or services they receive, but for the way they are treated and their level of positive experience.
